Thank you for taking
the time to visit with us,
Since 1972 we have
been providing quality products to customers worldwide. We have always
prided ourselves in only offering what we feel, is the very best in quality
and value.
We have been selling trampolines
on-line longer than anyone else in the world. We were the first
and the original on-line trampoline store by which all others try to
follow. We were selling on-line when 95% on the population
had never even heard of
the "world wide web". What's that...??
Many of the ideas and techniques,
such as free shipping, combo package deals,
and many others, were developed
by us. Many of the trampolines and trampoline accessories that we offer
and that are on the market today, we help develop, design and consumer
test. We are never shy about putting in our "2 cents worth"!
We sell more quality trampolines
on-line than anyone in the market today.
Don't be fooled by low prices
and all the other claims and hype of this and that being the best made
ect... We know what is good and what is not. There are a lot of sites on
the internet that have not been around for very long, and will not be in
business
when you need them. They
are just in there to make a "quick buck". Think about it. If it was such
a "great deal" or "great product", don't you think we would want to offer
it to our customers too? We reject many items offered to us by manufactures,
because they are what we consider to be "department or discount store"
quality, or worse! We are not a discount store. We are a specialty Trampoline
Store. This is what we do. If you want to buy a "cheap junky trampoline",
I am sure you can find someone that
would be more than willing
to sell you one, but you will have to go elsewhere to do it. We have been
in business too long to not be forward and up front to our customers about
our products. We are very proud of the products we offer. Many of our return
customers have been buying from us for years. Their reason? They know they
can get top quality products at a fare price, and be treated right. We
don't want you for a "one time" customer, we want you as a "lifetime" customer.
Feel good about your next trampoline purchase from a company that cares
about you, the customer. We want your business and we need your business.
For over three generations,
we have been here for you, and will be for many years to come...
M. Waits
Founder & President
TrampolineSales.com
Our Mission Statement:
Our
mission is to listen to you; help answer any questions you may have; and
to match you with the items best suited for your purpose or need.
We
promise to:
• Be honest and encourage
a wise purchase; we are not on commission;
• Provide a full refund,
except shipping & restocking, if your trampoline is returned to us
within 30 days after your receipt. Please return in “as new”, undamaged
condition;
• Never sell a used item
as new item unless stated as such.
• Have items based on their
own merits and never let manufacturers buy their way into our catalog;
• To take care of you to
the best of our ability if there is a problem.
If you like our offerings
and doing business this way, please review our on-line
catalog
of quality outdoor products
and please recommend us to your friends.
Thank you for your interest.
We look forward to hearing
from you,
The Staff and Families
at TrampolineSales.com
Secure
Shopping
You can shop at www.Trampolinesales.com
online with confidence. We have partnered with Authorize.Net, a leading
payment gateway since 1996, to offer safe and secure credit card and electronic
check transactions for our customers.
The Authorize.Net Payment
Gateway manages the complex routing of sensitive customer information through
the credit card and electronic check processing networks (see
an online payments diagram) The company adheres to strict industry
standards for payment processing, including:
-
128-bit Secure Sockets Layer
(SSL) technology for secure Internet Protocol (IP) transactions.
-
Industry leading encryption
hardware and software methods and security protocols to protect customer
information.
-
Compliance with the Payment
Card Industry (PCI) Data Security Standard.
For additional information
regarding the privacy of your sensitive cardholder data, please read the
Authorize.Net
Privacy Policy.
TrampolineSales.com is registered
with the Authorize.Net Secure Payments Seal program.
Privacy
Policy
-
Email
Privacy Policy
We
have created this email privacy policy to demonstrate our firm commitment
to your privacy and the protection of your information.
-
Why
did you receive an email from us?
If
you received a mailing from us, (a) your email address is either listed
with us as someone who has expressly shared this address for the purpose
of receiving information in the future ("opt-in"), or (b) you have registered
or purchased or otherwise have an existing relationship with us. We respect
your time and attention by controlling the frequency of our mailings.
-
How
we protect your privacy
We
use security measures to protect against the loss, misuse and alteration
of data used by our system.
-
Sharing
and Usage
We
will never share, sell, or rent individual personal information with anyone
without your advance permission or unless ordered by a court of law. Information
submitted to us is only available to employees managing this information
for purposes of contacting you or sending you emails based on your request
for information and to contracted service providers for purposes of providing
services relating to our communications with you.
-
Privacy
Policy Changes
This
policy was edited on January 16, 2004.
Return
Policy & Damage Claims
At TrampolineSales.com we
WANT you to be happy with your product purchase. It is our intention
to provide you with the best quality product in the most convenient way,
delivered to you in the best condition within a reasonable amount of time.
-
If You Are Unhappy With the
quality of Our Products, We Will Be Happy To Refund Your Money, less shipping.
However Product must be in original carton and unopened. WE DO NOT ACCEPT
BACK USED MERCHANDISE!!
-
If, by chance, you receive a
damaged or defective product, we will replace this item promptly.
-
If Your Product Is Missing A
Part Or A Part Is Defective, We Will Replace That Part. We Will Only Ship
That Part UPS/FedEx Ground. If You Would Like To Have Your Product Shipped
Express, There Will Be an ADDED Charge for express shipping.
-
Please be sure to note
any visible damage to the boxes on the delivery paperwork before signing
the delivery form.
-
Damage Claims will not be
paid by the carrier unless damages are noted on the freight carrier receipt
at time of delivery and before signature of acceptance.
-
All damage claims MUST be
made within 10 days of receipt of delivery.
-
If You Are Calling Because Of
A Damage To Your Package During Shipping, You Must Note It On The Freight
Bill.
-
Please accept any damaged boxes
for inspection. We will send you a replacement for any damaged items and
charge it back to the delivery company for their damage. If you refuse
a damaged unit that will add several weeks to the replacement time.
-
Upon receipt of a damaged or
defective product, please call TrampolineSales.com Customer Service at
1.888.554.5867 or email us and a Specialist will be happy to assist you
in correcting the problem.
-
You will need to provide us
with the order number, item number and tracking number from your original
confirmation.
-
You will need to describe the
defect in detail. The Care Specialist may also ask for your e-mail address
and phone number in order to promptly correct the problem.
-
SPECIAL RETURNS FOR THE WATER
TRAMPOLINES & ACCESSORIES:
We will only accept Water
trampolines back in our facility within the 30 days of purchase. We do
NOT accept water trampolines after they have been used or jumped on. Standard
return policy applies if within the proceeding guidelines.
Returns
-
We will provide a full refund,
except shipping and restocking charges, if your item is returned to us
within 30 days of receipt of your purchase**. Proof Of Purchase Is Required.
-
Please return your purchase
in “as new”, undamaged condition.
-
Damaged boxes will NOT be
accepted. Please make sure you insure your return items!
-
Please call us at 817-645-7241
to let us know your package is being returned and why and to receive an
RMA number.
-
Returned items without a Return
Merchandise Authorization (RMA) number will not be accepted.
-
All items must be returned in
their original box and in original condition with all received paperwork
attached.
-
RMA number must be clearly
visible on the outside of the box.
-
Item must be received back within
30 days of the original purchase date to receive credit.
-
When you order the wrong parts
because of your mistake, then a minimum 25% restocking fee plus
shipping charges will apply to the return.
-
Items returned without notification
and or after 30 days of purchase date will not be accepted.
-
Items must be returned
to our return department warehouse:
TrampolineSales.com
Returns Department
8672 Interstate 10,
Orange, Texas 77632.
The Purchaser is responsible
for all return shipping and restocking cost incurred. For your protection,
we recommend that you insure your return shipment.
-
Refunds will be given when the
returning warehouse notifies us that a proper returned
item has been received,
and time allows.
-
Refunds will not be given until
merchandise is received and inspected by our warehouse.
-
Amount returned on credit card
may take several billing cycles to appear.
-
Customer is responsible for
shipping incurred both ways.
-
No returns are accepted
on used equipment or supplies or damaged boxes.
-
No credit given on freight
charges.
-
Freight collect returns will
not be accepted.
-
**All
items under $50.00 ea. such as frame parts, patch kits, ladders ect...
are
not returnable or refundable.
Please make sure you
know these items will work with your
unit, before ordering.
Sales Policies
-
All products are available "while
supplies last".
-
Your credit card is charged
when your order is placed Online.
-
Visa, Mastercard, Discover,
and American Express accepted on-line.
-
Sales tax will be charged to
Texas customers and or to items picked up and or
delivered at any Texas location.
-
Item availability and prices
subject to change without notice.
-
Manufacturer's warranties in
effect at time of purchase apply.
-
All defective products are handled
through the manufacturer.
-
All defective returns handled
on a repair/replacement basis only.
-
Returns must be made within
30
days of receipt of the item.
-
All non defective returns subject
to a 25% minimum restocking fee plus our shipping cost.
-
All returns must have Return
Merchandise Authorization number.
-
We are not responsible for typographic
errors.
-
Manufacturer's specifications
subject to change without notice.
-
Policies may be subject to change
without notice.
Signature
Signature upon delivery
may
be required for shipments over $100.
Please also note that each
shipment of these items requires an adult signature upon delivery. Once
your order leaves our distribution center, you may be contacted by the
shipper to arrange a specific time for delivery, that is if your order
is to be delivered via truck motor freight.
Shipping Restrictions
Due to warranty issues and
manufacturer restrictions and or limited delivery areas, we are not able
to ship all products to all geographical locations. If you reside in a
restricted area, we will immediately issue a refund, notify you of such,
and cancel your order. Due to the size and weight restrictions of many
of our products, we ship normal ground delivery. Air delivery and air express
is only used on delivery destinations outside of the continental USA with
an added charge.
Canceled Orders
On-line orders process in
real time. We go to a lot of work to ensure your order arrives to you in
a prompt and timely fashion. It cost us money to process, pull, and
get your order ready to ship. All canceled orders will be charged a
minimum $25.00 or a maximum of 20% of the order amount, no matter if your
order has shipped out or not. We handle so many orders from customers
who really want their items, that it is very difficult for us to cancel
your order. It is twice as much work to cancel your order as it is to send
your ordered items. This is the reason for a cancellation fee.
If you think there is a
chance that you will need to cancel your order, then you might need to
hold off placing your order for now.
Any canceled order that
has already shipped will be considered a return item.
Customs / Duties
You may be subject to import
duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by you; we have
no control over these charges and cannot predict what they may be. Customs
policies vary widely from country to country; you should contact your local
customs office for further information. Additionally, when ordering from
TrampolineSales.com, you are considered the importer of record and must
comply with all laws and regulations of the country in which you are receiving
the goods.
Pricing
We cannot confirm the price
of an item until it is ordered.
Your credit card is charged
when your order is placed.
Rest assured, that we verify
prices as part of our shipping procedures.
If an item's correct price
is lower than our stated price, we charge the lower amount and ship you
the item.
If an item's correct price
is higher than our stated price, we will, at our discretion, either contact
you for instructions before shipping or cancel your order and notify you
of such cancellation.
All Specials and Closeouts
are subject to in stock merchandise only. If an item is out of stock we
will offer you a full refund or an upgrade at an additional charge. Backordered
items should ship when back in stock.
Prices and availability
subject to change without notice.
Modification
We reserve the right to
make changes to our site, policies, and these Conditions of Use at any
time. If any of these conditions shall be deemed invalid, void, or for
any reason unenforceable, that condition shall be deemed severable and
shall not affect the validity and enforceability of any remaining condition.
Applicable Law
By visiting TrampolineSales.com,
you agree that the laws of the state of Texas, without regard to principles
of conflict of laws, will govern these Conditions of Use and any dispute
of any sort that might arise between you and TrampolineSales.com or its
affiliates.
Copyright
Notice
All content included on
this site, such as text, graphics, logos, button icons, images, digital
downloads, data compilations, and software, is the property of TrampolineSales.com
or its content suppliers and protected by United States and international
copyright laws. The compilation of all content on this site is the exclusive
property of TrampolineSales.com and protected by U.S. and international
copyright laws. All software used on this site is the property of TrampolineSales.com
or its software suppliers and protected by United States and international
copyright laws.
Terms
of Use
TrampolineSales.com
and its selected affiliates offer this site to you under the following
conditions. By visiting and/or using this site in any way, such as browsing
products or placing an order, you agree to these conditions. Please read
them carefully. These terms and conditions may change with or without notice
and are effective immediately upon being posted.
Please
review our Privacy Policy, which also governs your
visit to TrampolineSales.com. All content on TrampolineSales.com, including
text, icons, graphics, logos, images and software is the property of TrampolineSales.com
or its affiliates and protected by United States and international copyright
laws. Please review our Copyright Notice.
TrampolineSales.com
reserves the right to cancel products or services to any customer for any
reason at any time. The customer's sole remedy in such cases will be the
full refund of any funds TrampolineSales.com has collected in reference
to the canceled products and/or services.
TrampolineSales.com
attempts to provide current and accurate information on its web sites,
email and telephone communications. TrampolineSales.com does not, however,
warrant that this information is correct, accurate or complete. Information
communicated by TrampolineSales.com is not a contract, and should not be
treated as such. The sole remedy of a customer acting on incorrect information
is to request a cancellation of the order placed as a result of this incorrect
information. Please review our Order & Return
Policies.
While
TrampolineSales.com makes commercially accepted best efforts to maintain
the security of customer transactions, its liability in cases of third
party theft or misuse is limited to the funds which TrampolineSales.com
has already collected in reference to the customer's most recent order.
THIS
SITE IS PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. TRAMPOLINE SALES.COM
MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR
IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT,
MATERIALS OR PRODUCTS INCLUDED ON IT. YOU EXPRESSLY AGREE THAT YOUR USE
OF THIS SITE IS AT YOUR SOLE RISK, BY YOUR OWN FREE WILL, AND THAT YOU
ARE SOLELY RESPONSIBLE FOR ANY CONSEQUENCES ARISING FROM THIS USE. TRAMPOLINESALES.COM
DISCLAIMS ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR
A PARTICULAR PURPOSE. TRAMPOLINESALES.COM DOES NOT WARRANT THAT THIS SITE,
ITS SERVERS, OR ITS ELECTRONIC COMMUNICATION ARE FREE OF VIRUSES OR OTHER
HARMFUL COMPONENTS. TRAMPOLINE SALES.COM WILL NOT BE LIABLE FOR ANY
DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT
LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
You
agree that the laws of the state of Texas, without regard to principles
of conflict of laws, will govern these Terms of Use and any dispute of
any sort that might arise between you and TrampolineSales.com or its affiliates.
Terms and Conditions
of Sale
1. DEFINITIONS AND
INTERPRETATION
-
1.1 In these Conditions,
the words and expressions listed below shall have the following meanings,
unless the context requires otherwise:
-
"Company" means TrampolineSales.com,
a company incorporated under the Companies Acts
-
“Conditions" means these
terms and conditions of sale relating to the sale of the Goods and any
special terms which are agreed in writing between the Company and Customer;
-
"Contract" means this
contract incorporating the Conditions for the sale of the Goods to the
Customer;
-
"Customer" means the person
who has ordered or is, or has been, supplied with the Goods by the Company
pursuant to the Contract;
-
"Force Majeure" means
strikes, lock-outs or other industrial disputes (whether involving the
workforce of the party so prevented or of any other party), act of God,
war, riot, civil commotion, malicious damage, compliance with any law or
governmental order, rule, regulation or direction, accident, breakdown
of plant or machinery, fire, flood or storm;
-
"Goods" means any goods
supplied or to be supplied to the Customer in terms of the Contract, including
any Goods substituted for the Goods; and
-
"Website" means the World
Wide Web site known as "TrampolineSales.com" located at www.trampolinesales.com"
or at such other uniform
-
Resource locator(s) as
the Company may determine from time to time.
1.2 References to
a "person" include any natural person, any legal person, body or organization
incorporated or unincorporated or any other person, body or organization
whatsoever, as the context may require.
1.3 Reference to any
US English legal term for any action, judicial procedure, court, concept
or principle shall, where appropriate, include any equivalent or, in the
absence of an equivalent, the closest approximation to such term in any
other relevant jurisdiction.
1.4 If any of the
Clauses, Sub-Clauses or other provisions of this Contract are found by
an arbiter, court or other competent authority to be void or unenforceable,
such provision shall be deemed to be deleted from the Contract but the
remaining provisions of the Contract shall continue in full force and effect
insofar as they are not affected by any such deletion.
2. SALE AND PURCHASE
2.1 The Company sells
and the Customer purchases and shall pay the price for the Goods in accordance
with these Conditions which shall alone govern the Contract.
2.2 The Conditions
may only be varied by written agreement with the Company.
3. ORDERS
3.1 The Customer shall
be responsible to the Company for ensuring the accuracy of the terms of
any order submitted by the Customer.
3.2 The quantity,
quality, and description of the Goods shall be those set out in the Customer's
order (if accepted by the Company); declaring for the avoidance of doubt
that all Goods advertised on the Website are simply an invitation to the
Customer to either make further enquiries to the Company or to make an
offer to purchase Goods from the Company.
4. PRICE & TERMS
OF PAYMENT
4.1 The price of the
Goods shall be the Company's price for the Goods as published on the Website.
4.2 The Customer will
be liable for any import duties and local taxes which may be payable.
4.3 The Customer has
the right to cancel any payment of the price of the Goods where fraudulent
use has been made of the Customer's debit or credit card.
4.4 TrampolineSales.com
reserves the right to raise the price charged when fulfilling orders for
the same occasion in subsequent years (known as 'perennial orders').
In the case of such a price increase the increase will be notified to the
Customer before payment is taken and as such the Customer can choose to
cancel the order up to the date of payment.
4.5 Payment information
you provide is transmitted securely across the Internet. All information
is stored on our secure server. Information is used only for the
purposes of taking payment for the TrampolineSales.com service provided.
You agree that we, or our card acquirer Authorize.net Merchant Services,
are able to store your card information on computer servers in the United
States.
5. DELIVERY
5.1 Deliveries are
made at the Customer's risk by a carrier nominated by the Company.
5.2 The Company will
endeavor to replace any goods in which are lost or damaged in transit,
provided that the Customer notifies the Company within seven days of
becoming aware of the loss or damage.
5.3 TrampolineSales.com
is not responsible for lost, missing or damaged items unless noted on shipping
paperwork signed by receiver at time of delivery.
5.4 Time of delivery
shall not be of the essence and any dates quoted for delivery of the Goods
are estimates only. The Company shall not be liable for any loss or damage
to the Customer resulting from any delay in delivery of the Goods. The
Goods may be delivered by the Company in advance of the quoted delivery
date upon giving reasonable notice to the Customer.
5.5 If the Company
unreasonably delays in making delivery of the Goods, the Customer shall
be obliged to demand delivery of the Goods within 14 days of the
date of such notice of demand is received by the Company, before the Customer
shall be entitled to rescind the Contract or any part of it, or purchase
any alternative to the Goods.
6. STATUTORY RIGHTS
6.1 This agreement
does not affect your statutory rights as a consumer.
7. RETURN OF
GOODS & REFUNDS
7.1 The Company will
endeavor to replace any goods in which are lost or damaged in transit,
provided that the Customer notifies the Company within seven days of becoming
aware of the loss or damage.
7.2 The Company will
subject to the terms of this Contract, refund the price paid by the Customer
for the Goods in which the Company is unable to supply for any reason.
7.3 If the Goods to
be replaced are not in stock the Company may offer an alternative choice
of replacement goods to the Customer.
7.4 If the Customer
rejects the Goods or refuses delivery for any reason, the Customer shall
be responsible for the safe redelivery of the Goods to the Company with
30 days of the date of delivery in accordance with any proper and reasonable
advice or instructions provided by the Company. The Customer must also
indicate the reason for returning the Goods.
8. WARRANTIES AND LIABILITY
8.1 All warranties,
conditions and other terms implied by statute or common law are excluded
to the fullest extent permitted by the law except where the Goods are sold
to a person dealing as a consumer within the meaning of the Unfair Contract
Terms Act 1977.
8.2 The Company makes
no other representations or warranties of any kind concerning the quality,
fitness for purpose or non-infringement of any proprietary rights in relation
to the Goods advertised or sold by the Company on the Website.
8.3 If the Company
fails to deliver the Goods, other than as a result of any cause beyond
either the Company's reasonable control, including without limitation Force
Majeure, or the Customer's fault, the Company's liability for such failure
shall be limited to the excess, if any, of the cost to the Customer in
the cheapest available local market of similar goods to replace those not
delivered over the price of the Goods published on the Website.
8.4 The Company shall
not be liable to the Customer or be deemed to be in breach of these Conditions
by reason of any delay in performing, or any failure to perform, any of
the Company's obligations in relation to the Goods, if the delay or failure
was due to any cause beyond the Company's reasonable control including
without limitation Force Majeure.
8.5 Where the Goods
are sold to a person not dealing as a consumer within the meaning of the
Unfair Contract Terms Act 1977, the Company shall not be liable to the
Customer for any consequential loss or damage whether for loss of profit
or otherwise, costs, expenses or other claims for consequential compensation
whatsoever, whether caused by the negligence of the Company, its directors,
employees or agents or otherwise, which arises out of, or in connection
with, the
Supply of the Goods or their
use or resale by the Customer, except as expressly provided in these Conditions.
9.GOVERNING LAW &
JURISDICTION
The construction, validity
and performance of this Contract shall be governed by the Laws of the State
of Texas and US Courts shall have jurisdiction in any disputes between
the Customer and the Company.
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2009 TrampolineSales.com. All Rights Reserved.
