How
do I know my order has been placed?
How much
is the shipping cost of my order?
How can
I check the status of my order?
When should
I expect my order to be delivered?
Do you accept
Purchase Orders?
Can I cancel
my order after it has been submitted?
Do I need
to call and get an RMA number to return an item?
Can I order
COD?
Do you ship
to APO/FPO addresses?
What is the
difference between your trampolines and what they sell at the big
box stores
and sporting goods stores?
Will
you send me a Trampoline Catalog with the prices?
How
do you learn to jump and what to do on a Trampoline?
I
am having problems installing my new jumping mat and I do not remember
how
it went back on.
My
kids come in from jumping and have black all over their socks and
feet
and elbows. Is there anything I can do to prevent this or is this just
the
mat "breaking down"?
My
trampoline frame was destroyed in a storm. Can I buy just the frame?
How
do I know if I need a Round trampoline or a rectangle trampoline?
How
old should my kids be before getting them a trampoline?
What
is the last day to order to receive my Trampoline for Christmas?
I
was wondering if the weather cover would still fit on the trampoline if
there
is
an enclosure net on it?
Can
my trampoline mat be repaired?
What
else might I need for my new trampoline?
We
are looking into an enclosure for our trampoline and I am curious as to
the
major difference between the Funring and the Hedstrom enclosure?
Will
my grass still grow under my new trampoline?
Is
it okay to jump on the trampoline if it's wet?
How
far the fence and other structures should a trampoline be placed?
What
is an Anchor kit for?
How
long will my Trampoline last?
What
are your Trampoline sizes and prices?
What
are the weight limits on a trampoline?
Can
I install a trampoline in the ground or build a pit for it to set in?
I'm
having some trouble assembling my trampoline. What should I do?
Is
jumping on the trampoline surface bad for it in low temperatures?
What
tools does it take to put a trampoline together?
Will
you ship my trampoline by UPS?
How
long before I receive my Trampoline after ordering?
If
I call you, can you tell me when my Trampoline will arrive?
Will
I have to pay sales tax on my Trampoline or Replacement Parts?
My
jumping mat has a cut in it. Can you sell me a patch kit?
What
is the best way to know what size trampoline mat you need.
I
do not have the original information. Would it be possible to tell by
how
many springs would be needed, or to measure the circumference of
the
frame?
What
is the difference between a clamp bed and a stitched bed?
Do
you have a trampoline tent for a rectangle trampoline?
Do
you have a trampoline enclosure for a rectangle trampoline?
Is
there anything I can do to make my Trampoline last longer?
How
safe are backyard Trampolines?
What
methods of payment do you accept?
How
do I know my order has been placed?
We will email you an order
confirmation. This email will have an order number for your reference.
If you order online, you will receive a second email from us once the item
or items have been shipped from our warehouse.
How
much is the shipping cost of my order?
Shipping Cost are determined
by the total amount of the items purchased. Orders up to $40.00 = $7.95
/ $40.01 to $140.00 = $14.95 / $140.01 to $250.00 = $19.95. Free Shipping
to U.S. Locations* on Trampoline Orders over $250. Shipping Cost for Continual
United States Only.
How
can I check the status of my order?
You
can check the status of an order once you have received an email from us
with an order reference number. You will receive your reference number
and tracking instructions via email when your order is released to the
warehouse for shipment.
When
should I expect my order to be delivered?
All packages should be DELIVERED
within 7-10 business days from the time of your order when no special shipping
options are chosen. Larger items that ship truck motor freight may take
longer.
Do
you accept Purchase Orders?
No sorry. All items must
be paid for before we can ship them out. We accept Visa, MasterCard, American
Express, Discover, Pay Pal or US Postal Money Orders.
Can
I cancel my order after it has been submitted?
No sorry. Online order process
in real time and cannot be altered or canceled after your order is placed.
If an order has already shipped you may return it within 30 days of receipt
for a refund or exchange. All returned items must be in original unused
condition and in its original box. For more on returns, see Return
Policy.
Do
I need to call and get an RMA number to return an item?
Yes, your need to call and
get an RMA number before returning an item. The RMA number must be shown
on the outside of the box. Return shipping charges are the customer’s
obligation unless the product was shipped wrong due to our error. Shipping
and handling fees are not refundable. We cannot be responsible for lost
or misdirected returns, so for your protection, prepay and insure all returns.
Can
I order COD?
No sorry. All items must
be paid for before we can ship them out. We accept Visa, MasterCard, American
Express, Discover, Pay Pal or US Postal Money Orders.
Do
you ship to APO/FPO addresses?
No. Many of our items are
too big and heavy to go thru the USPS. We ship UPS, FedEx and truck motor
freight.
What
is the difference between your trampolines and what they sell at the big
box
stores and sporting goods stores?
Many trampolines found at
mass merchants use a thinner gauge frame with thinner frame pads, and shorter
springs than our Airmaster Trampolines. Most have none of the accessories
needed to make a trampoline package complete! That is part of the reason
why they can sell them for a lot less money. The Airmaster 12 foot units
and larger ones are the BEST round trampolines that we offer. It are
NOT inexpensive trampolines like the department store units. They cost
more because you get more. They use a very heavy duty galvanized frame
to make a very rigid support for the springs to attach, full length quality
8.5" galvanized springs for a superior bounce and long life, a nice wide
frame pad to help protect the jumper from injury. For example, a GOOD
14 foot trampoline when setup should weigh 200 lbs. or more. Most department
store trampolines have a boxed shipping weight of only 170 lbs.,
which gives them a setup weight of about 165 lbs. A good trampoline should
never bend or bow when setup or flex when in use. We see inexpensive department
store trampolines in backyards all the time that are bowing down and there
is not even anyone jumping on it! Makes us wonder what it does when
you get a few kids on it? Look around your neighborhood, we bet you will
see some of these units. Don't just buy a trampoline on price alone. Did
you buy everything you own because it was the cheapest thing they had?
Buy quality this time. Your family deserves the best in quality and safety
when it comes to buying a trampoline.
Will
you send me a Trampoline Catalog with the prices?
We do not offer a printed
catalog. All of our product and order information is available on our web
site and you may place orders by telephone if you prefer.
How
do you learn to jump and what to do on a Trampoline?
Click
here to Learn the basic bounces and fundamental body positions
used
in trampolining as
described in the Jumpking® Trampoline Jumping manual.
I
am having problems installing my new jumping mat and I do not remember
how it went back on.
Instructions for installing
a round jumping mat.
Do Not Hook Too Many Springs
Together
Too many springs attached
to one side will not allow the mat to stretch enough to attach
spring on the opposite side,
causing the mat to appear SMALL.
Pull springs from mat to
frame. You may use another spring as a “pulling tool” to ease installation.
You may also wish to wear a pair of gloves to avoid “spring pinch”.
1. Hook one spring on mat,
hook down.
2. Hook into frame
3. Hook every 8th spring
all the way around frame.
4. Hook every 4th spring
all the way around frame.
5. Hook every 2nd spring
all the way around frame.
6. Hook the remaining springs
on the trampoline.
My
kids come in from jumping and have black all over their socks and feet
and elbows. Is there anything I can do to prevent this or is this just
the mat "breaking down"?
Washing your mat with the
garden hose and a mild soap with a brush will help, but it is just a short
fix.
The sun is breaking down
the carbon black in the jumping mat. The only sure fix for this that we
are aware of is to replace it with a new jumping mat. If you wash
it or not it will continue to only get worse.
My
trampoline frame was destroyed in a storm. Can I buy just the frame?
We do not have any frame
parts for other makes. In most cases it is not cost effective to purchase
just the frame itself.
Our Frames and frame
parts DO NOT interchange with discount store trampolines.
How
do I know if I need a Round trampoline or a rectangle trampoline?
If you are just wanting something
for the kids to get out in the backyard and bounce around on, then we suggest
a round trampoline. They tend to be safer because they tend to put the
jumper back into the center of the trampoline. If you want the "best bounce"
from a trampoline and money is not an issue, then by all means go with
a Rectangle trampoline.
How
old should my kids be before getting them a trampoline?
The manufacturer and the
Consumer Products Safety Commission recommends that
No child under 6 years
of age should use a full-size trampoline.
Always supervise children
who use a trampoline.
What
is the last day to order to receive my Trampoline for Christmas?
Your order should be placed
BEFORE
December 10th. to ensure delivery for Christmas! Delivery times do
vary.
I
was wondering if the weather cover would still fit on the trampoline if
there
is
an enclosure net on it?
Not as designed. But we still
have a lot of folks place it on top of the poles to make "shade" in the
summer time and it will cover up lots of stuff around the house. It's nice
to have around.
What
else might I need for my new trampoline?
Other accessories that you
might wish to consider would be an enclosure,
or anchor kit.
We
are looking into an enclosure for our trampoline and I am curious as to
the major difference between the Funring and the Hedstrom enclosures?
They are both great units.
The Funring has a panel type enclosure system, with material similar to
the jumping surface. It is attached with small elastic cords vs. the Hedstrom
that uses a box weave material that attaches directly to the upright padded
poles. Currently pole pads on the Funring are green in color and beachwood
on the Hedstrom. The Hedstrom enclosure uses a sleeved doorway for entry
to the unit. The Funring uses a slit opening with closure clips on the
entry way.The Jumpking Funring will fit only Jumpking brand units, in most
cases. Because of the design, the Hedstrom enclosure will fit most 12-15'
trampolines.
We have used and tested
both units and feel they are both a great safety feature if you have younger
kids.
Will
my grass still grow under my new trampoline?
Unfortunately (depends on
how you look at it, I guess) your grass will still continue to grow under
your trampoline! I think it really even grows better under ours!!!
Is
it okay to jump on the trampoline if it's wet?
No. A wet trampoline bed
(the jumping surface) is too slippery for safe jumping. Also, gusty or
severe winds can cause jumpers to lose control. Use the trampoline only
under appropriate weather conditions.
How
far the fence and other structures should a trampoline be placed?
The
manufactor recommends that a minimum of 6 foot should be maintained
around the trampoline from other objects such as fences and houses, even
with an enclosure installed.
What
is an Anchor kit for?
Our Anchor kit is designed
to keep your trampoline from blowing over or blowing away during a storm
or high winds. We highly recommend an anchor kit for any trampoline
with an enclosure unit installed.
How
long will my Trampoline last?
This is a question we get
asked all the time. It is very difficult to say because it depends on where
you live. If you live where it is very hot during the summer, or where
you have lots of humidity, the life of your safety pad and jumping mat
may be shorter.
In Texas, on our Airborne
14' trampolines, we see 3-5 years on average on the safety pads and 5-7
years on the jumping mat. The frame and springs should last for many,
many years.
The best thing you can do
for and trampoline is to place it in the shade during the heat of
the day, or use a weather cover.
What
are your Trampoline sizes and prices?
Click
Here to see our full line of Trampolines
What
are the weight limits on a trampoline?
A trampoline is designed
to be used by one jumper at a time. Most full size Trampolines
are rated for 250 lbs. This is not the max weight, just what is
recommended.
Can
I install a trampoline in the ground or build a pit for it to set in? Is
that safer?
Yes you can, but we suggest
that you have your trampoline before digging your hole. It might also be
a good idea to place some pea size gravel in the bottom for drainage and
to keep
the trampoline from sinking.
Remember a trampoline moves a lot of air under the jumping mat,
so you will need to allow for ventilation and allow your hole size accordingly.
You don't have as far to
fall to the ground, but remember injuries can still occur on an
in-ground trampolines.
There are pros and cons when
considering to sink the trampoline into the ground. The trampoline is less
visible and it provides easy access on and off the trampoline. If anyone
was to fall from the trampoline the height is reduced. Decide whether you
want the trampoline just above or flush with the ground. It is difficult
for air underneath compressed by bouncing to escape through the tight mesh
of a polypropylene jumping bed. This affects and inhibits the bounce.
The options are either:
To set the trampoline bed
3”- 6" above the ground, allowing the air to escape under the top rail,
or by constructing underground air vents. Using flexible plastic pipe,
these need to lead to the surface, where they can be concealed in a suitable
site.
Trampolines with a 2-string
bed can be positioned flush with the ground as the air passes freely through
them.
You need to ensure that
your trampoline is stable once positioned in the pit.
You don't want the trampoline
to start tilting after a few weeks so this may require a concrete floor,
depending on your local soil conditions. If so, you will need guards to
protect the feet of the trampoline to prevent damage, corrosion and the
trampoline slipping.
It is important that there
isn't a gap between the edge of the trampoline and the ground large enough
for a child's ankle or wrist to get trapped in.
Make sure your pit does not
collect water when it rains. Clay soil can be a problem. A trampoline/pond
combination is not desirable!
I'm
having some trouble assembling my trampoline. What should I do?
First, be sure that you have
read and are following all directions. Changing the directions will
make it difficult or impossible to correctly assemble your trampoline.
For a round trampoline, each of the top rails with leg sockets acts as
a bridge between two support assemblies (the W-shaped base with leg extensions
attached). When attaching the bed to the frame, it is important to keep
the spring tension even by using the clockwise procedure with your
round trampoline.
Is
jumping on the trampoline surface bad for it in low temperatures?
How
low is ok? What about snow? How damaging is it?
I'm
not sure how much a tramp cover will extend the life of the tramp.
Our Trampolines are designed
to withstand extreme weather and jumping conditions.
You may leave your Trampoline
set up all year long. If you have snow during the winter, just keep the
snow "brushed off" of the Trampoline.
Heavy snow buildup may
cause bed sag & spring stretch.
Proper use of the Weather
Cover will extend the useful life of any Trampoline.
What
tools does it take to put a trampoline together?
No tools are needed to assemble
the Trampoline.
You may wish to use a
pair of gloves installing the springs to prevent "spring pinch" to
your hands.
Will
you ship my trampoline by UPS?
Some larger trampolines exceed
all of UPS size and weight requirements, therefore rectangle trampolines
are shipped by truck freight.
Replacement parts and Accessories
do ship most of the time on UPS / FedEx.
How
long before I receive my Trampoline after ordering?
Your order may arrive sooner,
but, Please allow 7-10 working days or longer for delivery in the U.S.A
via truck freight.
If
I call you, can you tell me when my Trampoline will arrive?
Sometimes. It is very difficult
to track a truck freight shipment after it leaves the shipping
dock. Your product may change
trucks and freight carriers several times before it arrives to you. What
makes it so difficult is that when it changes carriers, they use a different
pro/tracking # which creates very time consuming task for us. Please keep
in mind that the freight company may contact you when it arrives to them
for delivery to your door.
For smaller trampolines and
parts orders please check our Order Tracking
Page.
If your order has not arrived
in the USA within 3 weeks, then something has gone wrong.
Please Call us at 1-817-645-7241
or leave us an e-mail and we will track down your order.
How
can I save on International Shipping?
If you can find a few friends
that might like to have a trampoline also, then everyone could split the
freight cost. Remember the more weight to a single destination delivery,
the cheaper it becomes!
Will
I have to pay sales tax on my Trampoline or Replacement Parts?
If you reside outside of
Texas, then currently there is no sales tax accessed.
(Yea, Like they'll want
to tax that also before long). Lets tell our legislature to
KEEP THE INTERNET TAX
FREE !
Currently the Texas rate
for Purchases shipped inside a Texas address is 7.750%.
My
jumping mat has a cut in it. Can you sell me a patch kit?
We now have a "patch
kit". It is a piece of mat material and thread so that you can
take it to your local tarp shop for repair. A cut or tear in a mat must
be reinforced on top and bottom and re-sewn all through the reinforcement
material with a heavy duty commercial sewing machine.
What
is the best way to know what size trampoline mat you need. I do not have
the original information. Would it be possible to tell by how many springs
would be needed, or to measure the circumference of the frame?
Measure the frame
across the middle from outer edge to outer edge.
Your old jumping mat
from edge to edge.
The entire spring
from end to end.
Count the total number
of spring holes in the frame.
With all of this info, we
should be able to tell if we have the parts you need for your trampoline.
What
is the difference between a clamp bed and a stitched bed?
A clamped bed uses a clamping
style device that attaches the springs to the jumping mat.
It does not have any sewn
in tabs or v-rings sewn into the mat like the stitched bed does.
Do
you have a trampoline tent for a rectangle trampoline?
No.
Do
you have a trampoline enclosure for a rectangle trampoline?
We currently offer a rectangle
Trampoline
and enclosure combos.
Is
there anything I can do to make my Trampoline last longer?
The UV sun rays is
what ruins a trampoline over time. Not the heat or the cold or rain!
The best thing you can do
is to put it in the shade during the heat of the day!
If you have no shade then
we recommend you use a weather
cover. It will just make it last longer. I think the simple fact
of just keeping anything cleaner or just somewhat cleaner, will make most
anything last longer.
How
safe are backyard Trampolines?
Please read what the CPSC
says about Trampoline
Safety.
What
methods of payment do you accept?
When you phone in your order
or order on-line , we accept Visa, MasterCard, Amex, Pay Pal and Discover.
When
you mail in an order, we accept Visa, MasterCard, Amex, Discover,
money
order, or a cashier's check. Come to think of it, I don't ever remember
us turning down cash money either!
But Sorry, no C.O.D.'s.
We have been in business
since 1972. We are your "One Stop Source" for all your trampoline needs.
We built our business
on a few simple rules;
To
offer only the best in quality products and to treat our customers with
respect and honesty, as we would want to be treated ourselves.
We
offer "Hometown Service...Nationwide".
Give us a try today.
Remember this:
We
want your business and we need your business.
Thank you for visiting.
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