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Frequently Asked Questions
 
Frequently asked questions about trampolines, trampoline parts, trampoline pads, trampoline mats, trampoline springs and more:

How do I know my order has been placed?

How much is the shipping cost of my order?

How can I check the status of my order?

When should I expect my order to be delivered?

Do you accept Purchase Orders?

Can I cancel my order after it has been submitted?

Do I need to call and get an RMA number to return an item?

Can I order COD?

Do you ship to APO/FPO addresses?

What is the difference between your trampolines and what they sell at the big 
box stores and sporting goods stores?

Will you send me a Trampoline Catalog with the prices?

How do you learn to jump and what to do on a Trampoline?

I am having problems installing my new jumping mat and I do not remember
how it went back on.

My kids come in from jumping and have black all over their socks and 
feet and elbows. Is there anything I can do to prevent this or is this just 
the mat "breaking down"?

My trampoline frame was destroyed in a storm. Can I buy just the frame?

How do I know if I need a Round trampoline or a rectangle trampoline?

How old should my kids be before getting them a trampoline?

What is the last day to order to receive my Trampoline for Christmas?

I was wondering if the weather cover would still fit on the trampoline if there 
is an enclosure net on it?

Can my trampoline mat be repaired?

What else might I need for my new trampoline?

We are looking into an enclosure for our trampoline and I am curious as to 
the major difference between the Funring and the Hedstrom enclosure?

Will my grass still grow under my new trampoline?

Is it okay to jump on the trampoline if it's wet?

How far the fence and other structures should a trampoline be placed?

What is an Anchor kit for?

How long will my Trampoline last?

What are your Trampoline sizes and prices?

What are the weight limits on a trampoline?

Can I install a trampoline in the ground or build a pit for it to set in?

I'm having some trouble assembling my trampoline. What should I do?

Is jumping on the trampoline surface bad for it in low temperatures?

What tools does it take to put a trampoline together?

Will you ship my trampoline by UPS?

How long before I receive my Trampoline after ordering?

If I call you, can you tell me when my Trampoline will arrive?

Will I have to pay sales tax on my Trampoline or Replacement Parts?

My jumping mat has a cut in it. Can you sell me a patch kit?

What is the best way to know what size trampoline mat you need. 
I do not have the original information. Would it be possible to tell by 
how many springs would be needed, or to measure the circumference of 
the frame?

What is the difference between a clamp bed and a stitched bed?

Do you have a trampoline tent for a rectangle trampoline?

Do you have a trampoline enclosure for a rectangle trampoline?

Is there anything I can do to make my Trampoline last longer? 

How safe are backyard Trampolines?

What methods of payment do you accept?
 



How do I know my order has been placed?

We will email you an order confirmation. This email will have an order number for your reference. If you order online, you will receive a second email from us once the item or items have been shipped from our warehouse.



How much is the shipping cost of my order?

Shipping Cost are determined by the total amount of the items purchased. Orders up to $40.00 = $8.95 / $40.01 to $140.00 = $14.95 / $140.01 to $250.00 = $19.95. Free Shipping to U.S. Locations* on Trampoline Orders over $250. Shipping Cost for Continual United States Only.



How can I check the status of my order?

You can check the status of an order once you have received an email from us with an order reference number. You will receive your reference number and tracking instructions via email when your order is released to the warehouse for shipment.



When should I expect my order to be delivered?

All packages should be DELIVERED within 7-10 business days from the time of your order when no special shipping options are chosen. Larger items that ship truck motor freight may take longer.



Do you accept Purchase Orders?

No sorry. All items must be paid for before we can ship them out. We accept Visa, MasterCard, American Express, Discover, Pay Pal or US Postal Money Orders.



Can I cancel my order after it has been submitted?

No sorry. Online order process in real time and cannot be altered or canceled after your order is placed. If an order has already shipped you may return it within 30 days of receipt for a refund or exchange. All returned items must be in original unused condition and in its original box.  For more on returns, see Return Policy.



Do I need to call and get an RMA number to return an item?

Yes, your need to call and get an RMA number before returning an item. The RMA number must be shown on the outside of the box. Return shipping charges are the customer’s obligation unless the product was shipped wrong due to our error. Shipping and handling fees are not refundable. We cannot be responsible for lost or misdirected returns, so for your protection, prepay and insure all returns.



Can I order COD?

No sorry. All items must be paid for before we can ship them out. We accept Visa, MasterCard, American Express, Discover, Pay Pal or US Postal Money Orders.



Do you ship to APO/FPO addresses?

No. Many of our items are too big and heavy to go thru the USPS. We ship UPS, FedEx and truck motor freight.



What is the difference between your trampolines and what they sell at the big box stores and sporting goods stores? 

Many trampolines found at mass merchants use a thinner gauge frame with thinner frame pads, and shorter springs than our Airmaster Trampolines. Most have none of the accessories needed to make a trampoline package complete! That is part of the reason why they can sell them for a lot less money. The Airmaster 12 foot units and larger ones are the BEST round trampolines that we offer. It are NOT inexpensive trampolines like the department store units. They cost more because you get more. They use a very heavy duty galvanized frame to make a very rigid support for the springs to attach, full length quality 8.5" galvanized springs for a superior bounce and long life, a nice wide frame pad to help protect the jumper from injury. For example, a GOOD 14 foot trampoline when setup should weigh 200 lbs. or more. Most department store trampolines have a boxed shipping weight of only 170 lbs.,  which gives them a setup weight of about 165 lbs. A good trampoline should never bend or bow when setup or flex when in use. We see inexpensive department store trampolines in backyards all the time that are bowing down and there is not even anyone jumping on it!  Makes us wonder what it does when you get a few kids on it? Look around your neighborhood, we bet you will see some of these units. Don't just buy a trampoline on price alone. Did you buy everything you own because it was the cheapest thing they had? Buy quality this time. Your family deserves the best in quality and safety when it comes to buying a trampoline.


Will you send me a Trampoline Catalog with the prices?

We do not offer a printed catalog. All of our product and order information is available on our web site and you may place orders by telephone if you prefer.


How do you learn to jump and what to do on a Trampoline?

Click here to Learn the basic bounces and fundamental body positions
used in trampolining as described in the Jumpking® Trampoline Jumping manual.


I am having problems installing my new jumping mat and I do not remember how it went back on. 

Instructions for installing a round jumping mat.

Do Not Hook Too Many Springs Together
Too many springs attached to one side will not allow the mat to stretch enough to attach 
spring on the opposite side, causing the mat to appear SMALL.

Pull springs from mat to frame. You may use another spring as a “pulling tool” to ease installation. You may also wish to wear a pair of gloves to avoid “spring pinch”.

1. Hook one spring on mat, hook down.
2. Hook into frame
3. Hook every 8th spring all the way around frame.
4. Hook every 4th spring all the way around frame.
5. Hook every 2nd spring all the way around frame.
6. Hook the remaining springs on the trampoline.


My kids come in from jumping and have black all over their socks and feet and elbows. Is there anything I can do to prevent this or is this just the mat "breaking down"?

Washing your mat with the garden hose and a mild soap with a brush will help, but it is just a short fix.
The sun is breaking down the carbon black in the jumping mat. The only sure fix for this that we are aware of is to replace it with a new jumping mat. If you wash it or not it will continue to only get worse.


My trampoline frame was destroyed in a storm. Can I buy just the frame?

We do not have any frame parts for other makes. In most cases it is not cost effective to purchase just the frame itself. 
Our Frames and frame parts DO NOT interchange with discount store trampolines.


How do I know if I need a Round trampoline or a rectangle trampoline?

If you are just wanting something for the kids to get out in the backyard and bounce around on, then we suggest a round trampoline. They tend to be safer because they tend to put the jumper back into the center of the trampoline. If you want the "best bounce" from a trampoline and money is not an issue, then by all means go with a Rectangle trampoline.


How old should my kids be before getting them a trampoline?

The manufacturer and the Consumer Products Safety Commission recommends that
No child under 6 years of age should use a full-size trampoline.
Always supervise children who use a trampoline.


What is the last day to order to receive my Trampoline for Christmas?

Your order should be placed BEFORE December 10th. to ensure delivery for Christmas! Delivery times do vary.


I was wondering if the weather cover would still fit on the trampoline if there is an enclosure net on it?

Not as designed. But we still have a lot of folks place it on top of the poles to make "shade" in the summer time and it will cover up lots of stuff around the house. It's nice to have around.


What else might I need for my new trampoline?

Other accessories that you might wish to consider would be an enclosure, or anchor kit.


We are looking into an enclosure for our trampoline and I am curious as to the major difference between the Funring and the Hedstrom enclosures?

They are both great units. The Funring has a panel type enclosure system, with material similar to the jumping surface. It is attached with small elastic cords vs. the Hedstrom that uses a box weave material that attaches directly to the upright padded poles. Currently pole pads on the Funring are green in color and beachwood on the Hedstrom. The Hedstrom enclosure uses a sleeved doorway for entry to the unit. The Funring uses a slit opening with closure clips on the entry way.The Jumpking Funring will fit only Jumpking brand units, in most cases. Because of the design, the Hedstrom enclosure will fit most 12-15' trampolines.

We have used and tested both units and feel they are both a great safety feature if you have younger kids.


Will my grass still grow under my new trampoline?

Unfortunately (depends on how you look at it, I guess) your grass will still continue to grow under your trampoline! I think it really even grows better under ours!!!


Is it okay to jump on the trampoline if it's wet?

No. A wet trampoline bed (the jumping surface) is too slippery for safe jumping. Also, gusty or severe winds can cause jumpers to lose control. Use the trampoline only under appropriate weather conditions.


How far the fence and other structures should a trampoline be placed?

The manufactor recommends that a minimum of 6 foot should be maintained around the trampoline from other objects such as fences and houses, even with an enclosure installed.


What is an Anchor kit for?

Our Anchor kit is designed to keep your trampoline from blowing over or blowing away during a storm or high winds. We highly recommend an anchor kit for any trampoline with an enclosure unit installed.


How long will my Trampoline last?

This is a question we get asked all the time. It is very difficult to say because it depends on where you live. If you live where it is very hot during the summer, or where you have lots of humidity, the life of your safety pad and jumping mat may be shorter.

In Texas, on our Airborne 14' trampolines, we see 3-5 years on average on the safety pads and 5-7 years on the jumping mat. The frame and springs should last for many, many years.

The best thing you can do for and trampoline is to place it in the shade during the heat of the day, or use a weather cover.


What are your Trampoline sizes and prices?

Click Here to see our full line of Trampolines


What are the weight limits on a trampoline?

A trampoline is designed to be used by one jumper at a time. Most  full size Trampolines are rated for 250 lbs. This is not the max weight, just what is recommended.


Can I install a trampoline in the ground or build a pit for it to set in? Is that safer?

Installing your trampoline in the ground is a safe move but it isn't as easy as just digging a hole and throwing it in. There are things to consider like cave-ins, flooding and sinking. Installing a proper drainage system and building a masonry wall will remove all doubts that you may have about putting your trampoline in the ground. Building the proper hole for your trampoline will not only eliminate your structural concerns but your concerns about your children's safety.

There are pros and cons when considering to sink the trampoline into the ground. The trampoline is less visible and it provides easy access on and off the trampoline. If anyone was to fall from the trampoline the height is reduced. Decide whether you want the trampoline just above or flush with the ground. It is difficult for air underneath compressed by bouncing to escape through the tight mesh of a polypropylene jumping bed. This affects and inhibits the bounce. 

    Installing Your Trampoline at Ground Level

       1. Measure the size of your trampoline. Most rectangular trampolines run 10 feet to 14 feet and round usually start at 12 feet. The depth of the hole should be 3 to 4 feet deep, depending on the height of your trampoline. In most cases you want the trampoline to stand an inch or 2 above the ground, allowing for air flow, which will produce better bouncing. The width of the hole should match the size of your trampoline and the masonry blocks that will act as your side walls to prevent the dirt from caving in over time. Add an additional inch for mobility.

        2. Dig your hole with a mini loader, backhoe or shovel. We suggest that you have your trampoline before digging your hole. It might also be a good idea to place some pea size gravel in the bottom for drainage and to keep the trampoline from sinking. Remember a trampoline moves a lot of air under the jumping mat, so you will need to allow for ventilation and allow your hole size accordingly. You don't have as far to fall to the ground, but remember injuries can still occur on an in-ground trampolines.
Do not close off the air space between the trampoline mat and the ground. This will hinder the ability of the trampoline mat to bounce.
 

        3. Install a perforated drainage pipe (HDPE) that draws rainwater away from the hole and disperses it throughout the length of the pipe. Install the pipe in the center of the circular foundation, to minimize standing water and puddling. It is also best if the outlet of the pipe drains where there can be no chance of flooding in case of a large rainfall. A standard storm drain ditch would work well. Make sure your pit does not collect water when it rains. Clay soil can be a problem. A trampoline/pond combination is not desirable!

       4. Build the masonry wall. Spread mortar in between the bricks to ensure that they stay in place. Let dry four to six hours.

       5.Set up the trampoline frame inside the hole. Add the mat to the frame by attaching it with the springs. Place safety pad over springs and tightly secure it so that it does not move around a lot.
 


I'm having some trouble assembling my trampoline. What should I do?

First, be sure that you have read and are following all directions. Changing the directions will make it difficult or impossible to correctly assemble your trampoline. For a round trampoline, each of the top rails with leg sockets acts as a bridge between two support assemblies (the W-shaped base with leg extensions attached). When attaching the bed to the frame, it is important to keep the spring tension even by using the clockwise procedure with your round trampoline.


Is jumping on the trampoline surface bad for it in low temperatures?

How low is ok? What about snow? How damaging is it?
I'm not sure how much a tramp cover will extend the life of the tramp.
 

Our Trampolines are designed to withstand extreme weather and jumping conditions. You may leave your Trampoline set up all year long. If you have snow during the winter, just keep the snow "brushed off" of the Trampoline.
Heavy snow buildup may cause bed sag & spring stretch.

Proper use of the Weather Cover will extend the useful life of any Trampoline.


What tools does it take to put a trampoline together?

No tools are needed to assemble the Trampoline.
You may wish to use a pair of gloves installing the springs to prevent "spring pinch" to your hands. 


Will you ship my trampoline by UPS?

Some larger trampolines exceed all of UPS size and weight requirements, therefore rectangle trampolines are shipped by truck freight.
Replacement parts and Accessories do ship most of the time on UPS / FedEx. 


How long before I receive my Trampoline after ordering?

Your order may arrive sooner, but, Please allow 7-10 working days or longer for delivery in the U.S.A via truck freight.


If I call you, can you tell me when my Trampoline will arrive?

Sometimes. It is very difficult to track a truck freight shipment after it leaves the shipping
dock. Your product may change trucks and freight carriers several times before it arrives to you. What makes it so difficult is that when it changes carriers, they use a different pro/tracking # which creates very time consuming task for us. Please keep in mind that the freight company should contact you when it arrives to them for delivery to your door.

For smaller trampolines and parts orders please check our Order Tracking page.

If your order has not arrived in the USA within 3 weeks, then something has gone wrong.

Please leave us an e-mail and we will track down your order.


How can I save on International Shipping?

If you can find a few friends that might like to have a trampoline also, then everyone could split the freight cost. Remember the more weight to a single destination delivery, the cheaper it becomes! 


Will I have to pay sales tax on my Trampoline or Replacement Parts?

If your items deliver outside of Texas, then currently there is NO sales tax accessed.
(Yea, Like they'll want to tax that also before long). Lets tell our legislature to 
KEEP THE INTERNET TAX FREE !


My jumping mat has a cut in it. Can you sell me a patch kit?

We now have a "patch kit". It is a piece of mat material and thread so that you can take it to your local tarp shop for repair. A cut or tear in a mat must be reinforced on top and bottom and re-sewn all through the reinforcement material with a heavy duty commercial sewing machine.


What is the best way to know what size trampoline mat you need. I do not have the original information. Would it be possible to tell by how many springs would be needed, or to measure the circumference of the frame?

Measure the frame across the middle from outer edge to outer edge.

Your old jumping mat from edge to edge.

The entire spring from end to end.

Count the total number of spring holes in the frame.

With all of this info, we should be able to tell if we have the parts you need for your trampoline.


What is the difference between a clamp bed and a stitched bed?

A clamped bed uses a clamping style device that attaches the springs to the jumping mat.
It does not have any sewn in tabs or v-rings sewn into the mat like the stitched bed does.


Do you have a trampoline tent for a rectangle trampoline?

No.


Do you have a trampoline enclosure for a rectangle trampoline?

We currently offer a rectangle Trampoline and enclosure combos.


Is there anything I can do to make my Trampoline last longer? 

The UV sun rays is what ruins a trampoline over time. Not the heat or the cold or rain!
The best thing you can do is to put it in the shade during the heat of the day!
If you have no shade then we recommend you use a weather cover. It will just make it last longer. I think the simple fact of just keeping anything cleaner or just somewhat cleaner, will make most anything last longer.


How safe are backyard Trampolines?

Please read what the CPSC says about Trampoline Safety.


What methods of payment do you accept?

When you phone in your order or order on-line , we accept Visa, MasterCard, Amex, Pay Pal and Discover. When you mail in an order, we accept Visa, MasterCard, Amex, Discover, postalmoney order, or a cashier's check. Come to think of it, I don't ever remember us turning down cash money either! But Sorry, no C.O.D.'s.


We have been in business since 1972. We are your "One Stop Source" for all your trampoline needs.

We built our business on a few simple rules;
To offer only the best in quality products and to treat our customers with respect and honesty, as we would want to be treated ourselves.

We offer "Hometown Service...Nationwide".

Give us a try today.

Remember this: 
We want your business and we need your business.
Thank you for visiting.


 

Trampoline Sales
Free Shipping* to U.S. Locations on Most Orders over $250.00. Alaska and Hawaii are extra. 
*Excludes BBQ Grills and Smokers. 
*No Sales Tax if your order is delivered outside the State of Texas. 
*Please Allow 7-10 working days for Normal Delivery!  Excludes Peak Delivery & Sales Times 

Trampolines & Trampoline Replacement Parts for most Trampolines
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We offer:  trampolines  trampoline parts  trampoline mats  trampoline pads  trampoline springs
trampoline enclosures  trampoline accessories trampoline patches  exercise trampolines
rectangle trampolines kids trampolines  trampoline enclosure nets  trampoline parts.

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